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Office Policies:

Late Polices:

If you are an established patient and you arrive 15 minutes late or more to your appointment you will likely be asked to reschedule unless the physician’s schedule can still accommodate you. Priority will be given to the patients who arrive on time and you may have to be worked in between them. This may mean you will have a considerable wait. If this is not convenient for you, you may choose to reschedule. One or two late patients cause the entire daily schedule to fall behind. This is an inconvenience to everyone. We strive to see every patient as close to their appointment time as possible. Likewise if you are a new patient and you arrive at the scheduled appointment time and not early to complete your forms as instructed and it takes more than 15 minutes to complete the forms and the registration process, you may also be asked to reschedule. If you are a new patient and no show your appointment we will be unable to reschedule you.  We ask that you please be courteous of your provider’s valuable time and attention. The physicians, office staff, as well as your fellow patients will thank you.

Missed appointment or "No Show" Policy:

While we make every effort to provide a reminder call at least 24 hours before your appointment, it is your responsibility to remember your appointment. Any appointment canceled without a 24 hour notice will be considered a no show.  Three (3) consecutive appointments will cancel out one (1) no show. After three (3) missed appointments or "no shows", the provider may at their discretion choose to dismiss you from the practice.

Prescription Requests:

It is your responsibility to notify the office in a timely manner when refills are necessary. Please call at least 10 business days prior to running out of medication for your refill. Medication refills will only be addressed during regular office hours (Monday-Thursday 8am-5pm and Friday 8am-12pm). No prescriptions will be refilled on Saturday, Sunday or Holidays. Refills can only be authorized on medication prescribed by providers from our office. We will not refill medications prescribed by other providers. Some medications require prior authorization. Depending on your insurance this process may involve several steps by both your pharmacy and your provider. The providers and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates. It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or cancellations will result in a denial of refills. All prescriptions require a follow up appointment every 3 months, if a new prescription is written or a dosage change is made you may be required to follow up in a month. If you have any questions regarding medications please discuss these during your appointment. If for any reason you feel your medication needs to be adjusted or changed please contact us immediately. New symptoms or events require a clinic appointment. Your provider will not diagnose or treat over the phone.

Appointment Authorization:

Should the authorized parent or guardian not be able to accompany the patient to his/her appointment our office will need the parent or guardian to authorize the individual(s) that are accompanying the patient to their appointment through the email or text check in. If you are not signed up for our email or text check in our office will require a written and signed authorization for another individual(s) to accompany the patient to the appointment. A copy of the parent or guardians ID and a copy of the authorized individual(s) ID will also be required.



Give us a call at 719-577-4200

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